Front Desk Receptionist

Boho Club Values:

Be yourself. Initiate relationships. Engage with everyone. Grow together.

Job Title: Front Office Receptionist

Reports to: Front of House Manager

Your main responsibilities

· Welcome and greet guests providing a friendly, efficient and courteous service

· Undertake check-in, check-out & payment transactions

· Answer telephone calls, handle complaints, arrivals, departures and rest functions

· Provide information to guests in regards the facilities, events and services

· Keep a high standard of personal hygiene and appearance (grooming standards, clean uniform, body odors)

· Receiving and sorting daily mail

· Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

· Greet and welcome guests as soon as they arrive at the office

· Direct visitors to the appropriate person and office

· Provide basic and accurate information in-person and via phone/email

· Receive, sort and distribute daily mail/deliveries

· Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

· Order front office supplies and keep inventory of stock

· Update calendars and schedule meetings

· Arrange travel and accommodations, and prepare vouchers

· Keep updated records of office expenses and costs

· Perform other clerical receptionist duties such as filing, photocopying and transcribing

Your main qualifications/skills

· Enthusiastic with friendly personality

· Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment

· Fluency in English and Spanish

· Degree/Diploma in Hospitality/Tourism would be a plus

· Proficiency in Microsoft Office Suite

· Hands-on experience with office equipment (e.g. fax machines and printers)

· Customer service and professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

Boho Club, situated on the Golden Mile in Marbella, is a new resort created by Swedish award-winning design company Stylt Trampoli. It will offer a mix of hotel rooms and bungalows to the guest and a kitchen led by the Michelin Star Chef Diego Del Río.

Principle scope and purpose of job

Serve the client at the reception according to the activities of the shifts to ensure the quality of the service and the correct administrative records of the occupation of the Hotel, always offering a personalized service to the guest, transmitting the values of Boho Club.

Requirements

If you understand delivering fun quality and bohemian luxury service, you are passionate about creating lasting memories and helping others, you are fluent in English and Spanish, then we have the right job for you.

You must have local knowledge of the Costa Del Sol area and have a proactiveness in regard to potential requests on and off property.

Prior knowledge of working with Opera Cloud is a plus.

Other languages are a plus.

This job is 100% full time and you will be working according to the business needs, so early, evening, night and weekend work does occur. We offer a competitive salary and a great team of colleagues.

Applications are processed on an on-going basis and the position will be appointed as soon as possible.

This Job Description serves as a guide and may be changed in the light of changing business needs.

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